Frequently Asked Questions
Are Mrs Sparkle's Natural Products chemical free?
There are 100% no hidden nasties within our products. They are all synthetic chemical free (Chemicals are the building blocks of life so nothing is truly chemical free) All our ingredients are mineral or plant based.
Are the products vegan?
Yes all of our products are vegan.
Are any products or ingredients tested on animals?
No it is of great importance to us that all of our products are completely cruelty free.
Is Mrs Sparkle's Natural Products packaging recyclable?
Yes, we have worked hard to ensure that any packaging that we have had to use is widely recyclable although we encourage reuse where possible. Less waste equals a cleaner planet.
Are your products paraben, SLS, SLES and VOC free?
Yes, we have gone to great lengths to ensure that we have made our products naturally with no harmful ingredients and used the most environmentally friendly packaging possible.
Do you use palm oil?
No we never use palm oil.
Are your products antibacterial?
We have chosen our essential oils for their antibacterial and antiviral properties and combined them with other ingredients to boost these effects. However we are not certified as antibacterial because our products do not use harsh chemicals such as bleach. We fully believe in the performance of our products and have used them extensively ourselves for a long time as a domestic cleaner with brilliant results and very happy customers. Only in the last 40 years have synthetic chemicals replaced the natural ingredients in soap and cleaning products and we believe our blends give similar protection and results compared to harsher products.
Can the products be used by people with allergies or sensitive skin?
We have made all our products with natural and safe to use ingredients. They have not been dermatologically tested however through personal experience we have found that they are extremely gentle on skin and do not cause any irritation for airways that harsh cleaning products sometimes can. As with all products that come into contact with the skin or are breathed in, discontinue use if irritation does occur. Some allergens occur naturally in essential oils and if these are present at levels that may cause an issue with a person with an existing allergy, they are listed in the ingredients.
Do any products contain nuts or nut oil?
No, we use only pure essential oils and not blended as these sometimes contain almond oil. Pure essential oils give the most potent results.
Do you use any artificial colours or fragrances?
No. Any colouring added to a product will be naturally sourced such as spirulina and any fragrance will always be provided by the pure essential oils.
Do you ship internationally?
Unfortunately at the moment we only ship within the UK. Outside of this country, please drop us an email and we can give further information.
What do I do if I have a problem with my order?
All of our items are sent out packaged securely but if there are any problems, please contact us on the details below and we can sort it out. For damaged goods, please take pictures and send these to us as well.
How do I become a stockist for Mrs Sparkle's Natural Products in the UK?
For any interest or enquiries please use the email address below and we can forward you a wholesale pricelist.
Where do the products need to be stored and is there a shelf life?
Store upright in a cool dry place away from the reach of children. The products have no shelf life and we have not noticed any deterioration of quality over time but it is best to shake any bottles of liquid before use.
Why occasionally do my fizzies arrive as different shapes?
All of our products are handmade in small batches so sometimes there may be a slight variation in shape or colour but never in quality.
How much is postage & packaging?
We ship all of our products in eco-friendly packaging that can be recycled and is biodegradable. We have tried to keep the cost as low as possible and are as follows:
- Standard Delivery 2nd Class - £3.10
- Standard Delivery 1st Class - £5.49
- FREE Standard Delivery on all orders over £30.00!!
- Orders containing ONLY Natural Cleaning Sticks are free!!!
- Local Doorstep Delivery on Orders Over £10.00 - Free Service Available Only in Kidderminster, Bewdley, Hagley and other nearby areas. Please contact us for more information before placing your order.
How do I qualify for free local delivery?
Local Doorstep Delivery on Orders Over £10.00 - Free Service Available Only in Kidderminster, Bewdley, Hagley and other nearby areas. Please contact us for more information before placing your order.
Are your products safe for pets?
Yes they are. The formulas are prepared in a ratio that makes them safe for you and your pets. As with all household products, do not spray directly on pets or allow them to ingest.
Does Mrs Sparkle's Natural Glass Cleaner have a strong smell of vinegar?
No. The solution is formulated with a pretty lavender aroma and this is the smell that is left behind.
Can I use Mrs Sparkle's Natural Kitchen Cleaner Sticks on granite surfaces?
Yes, the formula is gentle and we have found it safe to use on all surfaces including granite. However, there is a very small amount of citric acid in the product so is advisable to test on a small area first. We are currently working on an extra special granite cleaner which will be available in the future.
Do Mrs Sparkle's Natural Bathroom Cleaner Sticks remove black mould?
Yes it does. However, in some circumstances where the mould is prevalent, we would recommend that you also use Mrs Sparkle Natural Scourers and then the bathroom cleaner for it's antimicrobial properties to help against regrowth.
How can I pay and are my details secure?
We use Stripe and Paypal as our payment handlers so we never have access to your payment details. You can pay with all major credit and debit cards, Apple Pay, Google Pay or via Paypal so simply pick whichever option at the checkout. Our site is fully SSL secured and we will never share any details with third parties.
Can I use Mrs Sparkle's Natural Products if I am pregnant?
Our products contain a safe amount of essential oils for use when pregnant that are then diluted further before use usually. There are some oils with warnings attached regarding pregnancy which we use at present - rosemary, sage and red thyme so it is advisable to avoid these. There are other oils which we don't use which are advised to be avoided while pregnant available online and it is always best to check with your midwife if still unsure.
Why do some products have lots of warnings on the labels?
Our products are made from 100% totally natural ingredients. Despite being natural, some essential oils that we use are very strong and must carry warnings when in a more concentrated form to adhere to regulations. This largely applies to our refills, wax crumble and home scents as are present in a higher concentration. One particular warning that we have to display on some items by law (CLP regulations) are any regarding harm to aquatic life. This is a warning that applies only to huge amounts of an ingredient and would be applicable in the event of a large spillage or accident that caused a vast quantity to enter a waterway, which thankfully is very unlikely. The amounts that we use trigger the legal aspect of putting a warning on the label but once the mixture is diluted and then added to the waste water, sewage and then treated by a water plant, there is no harm brought about to any aquatic life. When the concentrated refills are diluted as instructed, the majority of the warnings don't apply but as with any mixture please do not ingest, keep away from children and stop use if allergy or irritation occur.
Why don't you use more ingredients such as dedicated surfactants like other natural companies?
At Mrs Sparkle, we believe less is more. Every extra ingredient that is added to any item placed for sale anywhere takes up resources. Whether it be the power needed to excavate natural minerals, the energy needed to create the preservatives or the extra carbon output for transporting large amounts of surfactants across the country or continent, everything adds to consumption. We use our own products on a day to day basis in customer homes (and our own) within our domestic green cleaning business and have done for many years. The results and customer feedback from our cleaning clients means we have been able to hone the recipes to achieve amazing results without adding too many components. We honestly don't believe that the addition of other ingredients would improve our products and fully trust in our tried and tested recipes that have taken many years to perfect! If you have any feedback, please get in touch!
For any help or queries please email us at:
Phone contact - 07434 630766. Please leave a message if there is no reply and we will get back to you as soon as possible.
Also you can now find us on Twitter and Instagram so please follow us on the links below. It would really help in getting the natural cleaning message out to as many people as possible! You can message on there if you prefer and we will get back to you ASAP.
We aim to reply within 24 hours and can call you back if need be.
Free Local Delivery To Your Door
Local Doorstep Delivery on Orders Over £10.00 - Free Service Available Only in Kidderminster, Bewdley & Hagley. Please contact us before your order to arrange this.