Please see below for our delivery rates & returns policy We want complete customer satisfaction so please contact us with any issues, queries or feedback.
Postage & Packaging
Orders of Natural Cleaning Sticks only - FREE Orders of Wooden Earrings only - FREE Orders of Natural Dishwasher Tablets only - £1.50
For all other orders the rates are:
Royal Mail Standard Delivery 2nd Class - £3.10
Royal Mail Standard Delivery 1st Class - £5.49
Free Standard Delivery for orders over £30.00 - Please select this option at checkout.
Free Local Doorstep Delivery on Orders Over £10.00 - Free Service Available Only in Kidderminster, Bewdley, Hagley currently. For other surrounding areas please contact us and we will see if we can accommodate - Please select Pickup option at checkout then contact us to arrange a delivery. Delivery times will usually be a minimum of 2 business days but we will advise.
We use all recyclable and biodegradable packaging to ship our products. We aim to despatch all orders as soon as possible and will keep you updated via email. Please note, due to the current COVID restrictions we are posting parcels at the PO slightly less than usual. Any queries please email us and we will respond quickly.
If for any reason you are unhappy with your products, please get in touch with us via the detail on the Contact Us page.
You have the right to return any product unopened and unused within 14 days of receipt for a full refund. The return postage will be covered by the buyer.
All our products are sent securely packaged so you should receive them in a perfect state. However if any damage does occur in transit that makes the product unusable, please let us know and take photographic evidence of how the item was received so we can tell the delivery agents and will offer refund or replacement.
Any other problems, please feel free to get in touch.